Payment Policy

At Nova Trader LLC, we want you to have clear and straightforward information about how payments are handled when you place an order through our online store. This Payment Policy explains the payment methods that may be available at checkout, payment confirmation, verification, order processing, and other payment-related information.

Payment Methods

We accept the payment methods that are available and displayed at checkout. Depending on your location and the payment options enabled for your order, available methods may include:

Visa
Mastercard
Maestro
American Express
Discover
Diners Club
Apple Pay
Google Pay
PayPal
Shop Pay

The payment methods available to you will be shown during checkout before you complete your purchase.

Payments may be processed through Shopify's payment infrastructure and/or third-party payment service providers, including Stripe or other applicable providers. Your payment may therefore be subject to the terms, conditions, and verification procedures of the relevant payment provider.

Payment Authorization and Confirmation

When you place an order, your selected payment method must be successfully authorized before the order can be processed.

After a successful order and payment submission, an order confirmation will be sent to the email address you provided during checkout. The confirmation normally includes your order details and the information needed to identify your purchase.

If you believe your payment was completed but you have not received an order confirmation, please contact us so that we can check the status of your order.

Payment Verification

For certain orders, additional verification may be required before payment or an order can be fully processed. This may be requested by our payment provider or as part of our order review process.

If additional information is required, we may contact you using the contact information provided with your order. An order may remain on hold until the required verification has been completed.

Prices and Currency

Unless otherwise stated, product prices displayed on our online store are shown in U.S. Dollars (USD).

The applicable product price, together with any applicable shipping charges, taxes, or other charges shown at checkout, will be presented before you complete your purchase.

The amount charged for your order will be based on the final order total displayed at checkout at the time the purchase is completed.

Declined or Unsuccessful Payments

If your payment is declined, rejected, or otherwise cannot be completed, please review the payment information you entered and try again using the same or another available payment method.

If the issue continues, you may need to contact your bank, card issuer, or payment provider for further assistance.

An order will not be considered successfully paid until the required payment has been successfully authorized or completed. If payment cannot be completed, we may be unable to process or fulfill the order.

Order Processing

Submitting an order does not guarantee that payment will be successfully completed. Orders are processed after the required payment authorization or confirmation has been received.

If an issue occurs with payment or additional verification is required, order processing may be delayed until the issue has been resolved.

Shipping, Returns, Cancellations, and Refunds

Payment information is separate from our shipping, cancellation, return, and refund procedures.

For information about:

Shipping and delivery
Order cancellations
Returns
Refund eligibility
Refund processing

please review the relevant policies available on our website before placing an order.

Any refund, where applicable, will generally be issued through the original payment method used for the purchase, subject to the terms of our Refund and Return Policy and the applicable payment provider.

Contact Information

If you have questions about a payment, order, or payment-related issue, please contact Nova Trader LLC using the information below.

Business Name: Nova Trader LLC
Business Address:
1500 N Grant Ste 5490
Denver, CO 80203
United States

Phone: +1 720-798-9737
Email: support@novatraderllc.com
Company Number: 20261927599

We recommend contacting us with your order number and the email address used when placing the order so that we can assist you more efficiently.