Refund policy
Refund and Return Policy
At Nova Trader LLC, we want our customers to have clear and straightforward information about returns, refunds, and order cancellations. This policy explains when a return may be requested, how to contact us, what happens after a returned item is received, and how eligible refunds are processed.
30-Day Return Period
You can always ask for a return within 30 days from when your order arrived.
Any returns made beyond that 30 day period will not be considered, unless of course a longer period of time is needed according to the relevant laws.
In case you want to make a return, it is best that you contact us as early as possible.
Return Eligibility
To be eligible for a return, the item should be returned in its original condition.
Items may not be eligible for return if they have been damaged as a result of misuse, improper handling, or use beyond their intended purpose.
Returned items may be reviewed after they are received to determine whether they meet the applicable return requirements.
Nothing in this policy is intended to limit any return or refund rights that may apply to you under applicable law.
How to Request a Return
Please contact our customer support team before sending any product back. This allows us to review your request and provide the appropriate return instructions.
You can contact us using:
Email: support@novatraderllc.com
Phone: +1 720-798-9737
When submitting a return request, please provide:
Order number
For return request purposes, please provide the following details:
Name under which the purchase was made
Email used while making the purchase
Purpose of the return
Photos of the product in question, if available
Our team will process the return request and provide you with the further instructions on how to proceed.
Return Shipping Instructions
Please do not send a returned item to an address unless our customer support team has provided the address or specifically instructed you to do so.
Return instructions may vary depending on the circumstances of the return. Following the instructions provided by our customer support team helps ensure that your return can be properly identified and reviewed.
Refunds
Once a returned item has been received, it may be reviewed to confirm that it meets the applicable return requirements.
If the return is approved, the refund will generally be issued to the original payment method used for the purchase within 5–7 business days.
After we issue the refund, the time required for the funds to appear in your account may vary depending on your bank, card issuer, payment provider, or financial institution.
Damaged, Defective, or Incorrect Items
If your order arrives damaged, has a defect, or you receive an item that is different from the one you ordered, please contact our customer support team as soon as possible after delivery.
Please include your order number and, where applicable, clear photographs showing the condition of the item or the issue with your order.
We will review the information and provide the appropriate next steps based on the circumstances.
Order Cancellation
If you need to cancel an order, please contact our customer support team as soon as possible after placing the order.
An order may be cancelled if it has not yet been processed or shipped.
Because orders may move into processing shortly after they are placed, we cannot guarantee that every cancellation request can be accommodated.
Once an order has been shipped, it cannot be cancelled. However, after delivery, you may request a return in accordance with the terms of this Return and Refund Policy.
Refund Method
Approved refunds will generally be sent to the original payment method used when the order was placed. We do not normally issue refunds to a different payment method unless required or permitted by applicable circumstances.
Contact Information
If you have questions about a return, refund, damaged item, incorrect order, or cancellation request, please contact Nova Trader LLC using the information below.
Business Name: Nova Trader LLC
Business Address:
1500 N Grant Ste 5490
Denver, CO 80203
United States
Phone: +1 720-798-9737
Email: support@novatraderllc.com
Company Number: 20261927599